We have adjusted our pricing to ensure that EU customers are not charged UK VAT (20%) on their orders. All EU orders are shipped on a DDU (Delivery Duty Unpaid) basis, which means local duties and taxes must be paid by the customer before delivery. Any import duties, clearance fees, brokerage fees, or additional charges are the responsibility of the customer. Please note that we cannot refund any customs duties paid if you choose to return your watch. Any duties, taxes, or fees incurred by us will be deducted from your refund.

We will be shipping all U.S. orders on a DDP (Delivered Duties Paid) basis. This means you won’t face any unexpected duties or customs charges. Sales tax may be applied at checkout for certain states where legally required. We cannot refund any customs duties if you return your watch. Any duties, taxes, or fees incurred by us will be deducted from your refund.

Important: Upon import into the U.S., Customs officials may request your Social Security Number (SSN) or Tax ID. This is a legal requirement that we cannot override. If requested, this information must be provided for your shipment to be released. Failure to do so may result in the package being returned to us, and any associated shipping costs will be the customer’s responsibility.

US Customers Please Note: All US orders are shipped as part of a bulk shipment, with Studio Underd0g acting as the importer of record.

The shipment is first processed through US Customs as a single bulk import. Once the shipment has cleared customs, the individual orders are released into the DHL domestic network for final delivery to customers.

In most cases, shipments clear US customs smoothly with no action required from customers. In the unlikely event that customs requires additional information, we handle this directly as the importer, so no information is required from you.

If anything unexpected arises during the clearance process, we will manage it directly with the shipping carrier and customs authorities.

All orders are shipped from the UK, so import duties or taxes may apply. We ship international orders on a DDU (Delivery Duty Unpaid) basis.

This means that any outstanding import duties, clearance fees, brokerage fees, or other additional charges are the responsibility of the customer and must be paid upon delivery of your order.

Please note that we cannot refund any customs duties paid if you return your watch. Any duties, taxes, or fees incurred by us will be deducted from your refund.

Important: Upon import into your destination country, customs officials may request your Tax ID details. This is a legal requirement that we cannot override. If requested, this information must be provided to receive your shipment. Failure to do so may result in the shipment being returned to the sender, and any associated shipping fees will be the customer’s responsibility.

If you'd like to update your delivery address, you can edit this via your order confirmation email.

Similarly, if you have any changes to make to your order, please email us at support@underd0g.com, and we can help update this for you, provided it remains unfulfilled.

We are unable to make any changes once your order has been dispatched.

However, if you no longer require your order and it has already been dispatched, you can refuse delivery and ask for your order to be returned to us. Once we have received the return, we can help process a refund (minus return shipping fees).

Important: Upon import into your destination country, customs officials may request your Tax ID details. This is a legal requirement that we cannot override. If requested, this information must be provided to receive your shipment. Failure to do so may result in the shipment being returned to the sender, and any associated shipping fees will be the customer’s responsibility.

Small Strap (110/65mm): Suitable for wrists down to 5¼ inches.

Standard Strap (120/70mm): Designed for wrists ranging from 6 to 7¾ inches.

Large Strap (135/80mm): Ideal for wrists up to 8½ inches.

Please do not fasten or buckle the strap. Once the strap has been buckled or the watch has been tried on, it is no longer considered to be in its original, unused condition. If the strap is returned with any signs of wear, handling, or use, we can either return it to you or offer the option to purchase a replacement.

Please see our strap sizing guide below:

Small Strap (110/65mm): Suitable for wrists down to 5¼ inches.

Standard Strap (120/70mm): Designed for wrists ranging from 6 to 7¾ inches.

Large Strap (135/80mm): Ideal for wrists up to 8½ inches.

Within 14 days of receiving your watch, if you are not happy with your order, you can return it to us in perfect condition without signs of use or handling.

Please do not unwrap the watch, fasten or buckle the strap, or try the watch on. Once the strap has been buckled or the watch has been tried on, it is no longer considered to be in its original, unused condition. If the watch or strap is returned with any signs of wear, handling, or use, we reserve the right to make deductions from your refund to reflect any loss in value or the cost of replacing affected components.

Upon your return, we minus the shipping fees included on having the watch being sent back to us off of your refund amount: UK = £10.00, USA = £30.00, EU = £30.00, RoW = £30.00.

If your order is yet to be dispatched, you can request a full refund at any time.

We offer a 2-year warranty, valid from the date you receive your order. This covers mechanical faults, and we will arrange a service or repair free of charge where applicable. Accidental damage and general wear and tear are not covered under this warranty.

Please note that having an independent watchmaker or third-party service centre open, inspect, or regulate your watch will void your remaining Studio Underd0g warranty. To ensure your warranty remains valid, please contact our service team before arranging any work on your watch.

You can request a warranty repair through our Service page.

The D0ghouse Assembly Experience gives you the rare opportunity to assemble your very own Studio Underd0g watch under the guidance of one of our professional watchmakers. Starting with an unassembled watch, you'll be guided through the key stages of the assembly process, gaining a deeper understanding of the craftsmanship and precision that goes into every Studio Underd0g timepiece. 

Once complete, your watch will undergo the same quality control checks as every watch assembled at The D0ghouse. 

The experience typically lasts around 3-4 hours, including a break for lunch. We run the experience with a maximum of four people per session so it is likely that you will be joined by other enthusiasts if visiting in a small group or as an individual.

The D0ghouse is our home, a space dedicated to showcasing the Studio Underd0g collection and creating a unique experience for fellow watch enthusiasts.

As a showroom guest, you'll enjoy:

• Hands-on access to the full Studio Underd0g collection.

• Early access to newly launched products (available one day after online release).

• Access to exclusive showroom-only pieces and merchandise.

• A first look at selected upcoming products when available.

Most importantly, you'll have the opportunity to spend time with our watches in person and explore the details that make them special.

Your appointment lasts approximately 45 minutes. This is a 1:1 experience for you (& any guests you may bring) to ensure everyone receives a personal and relaxed experience. 

How to Find Us

Look for the stone building with the plum-coloured front door!

1 Park Street

Maidenhead

Berkshire

SL6 1SL

The D0ghouse is located in the heart of Maidenhead, Berkshire. With excellent rail and road connections, we're easily accessible from London and the surrounding areas.

Travelling by Car

We're located approximately:

• 2.5 miles from the M4
• 18 miles from the M25 (Junction 15)

Parking
We have a limited number of dedicated guest parking spaces available on site at The D0ghouse.

Travelling by Train

The D0ghouse is approximately a 10-minute walk from Maidenhead railway station. The station is served by the Elizabeth Line and Great Western Railway, with journeys from London Paddington taking as little as 22 minutes.