When will the watches be made available to buy?
We are currently focusing on the assembly and fulfilment of outstanding orders from our previous drop window, so please do accept our apologies that we haven’t been able to provide any availability to you just yet!

Please make sure you're signed up to the mailing list via the following link to be notified of newness / future restock info: www.underd0g.com/mailing-list

We will inform you when the next restock occurs. During our sales window, you have ample time to place an order without worrying about stock running out, as it is unlimited during that period.

Does my purchase have a warranty period?
With our amazing service partners Horologium, we offer a 2 year warranty that is valid from the date of receiving your order. This covers any form of mechanical fault and we will arrange a service or repair free of charge. We have built up a global network of trusted service contacts who can help resolve any after sales queries / issues. Accidental damage is not included in this warranty. 

Do you offer international shipping? Which courier do you use? Are there any shipping charges?
We work with the shipping provider DHL to send all of our shipments with DHL Express, free of charge.As soon as your order is dispatched, you will receive a notification from DHL directly with confirmation of the shipment as well as tracking details to follow up on the ETA of your shipment.

Shipping fees are only made responsible to you as the customer when there is a failure in delivery and it must be reshipped, or when you are making a return of your watch.

Be sure to check out our Returns Page for more details.

Queries regarding shipping into Europe (Post-Brexit):
From January 1st, 2021 the United Kingdom (UK) is no longer part of the European Union (EU). We have adjusted the pricing to ensure EU customers will not be charged UK VAT (20%) on your order. We ship these EU orders on a DDU (Delivery Duty Unpaid) basis meaning that local duties and taxes will need to be paid prior to delivery.

We can’t refund any customs duties paid if you return your watch for a refund. We will deduct any duties, taxes or fees incurred by us from your refund.

Queries regarding shipping to the USA:
We will be shipping US orders ‘DDP’ (Delivered Duties Paid). This means you won’t face any unexpected duties or customs charges. Sales tax may be applied at checkout for some states where legally required.

We can’t refund any customs duties paid if you return your watch for a refund. We will deduct any duties, taxes or fees incurred by us from your refund.

Upon the import of your order to the US, Custom officials may request your Social Security Number / Tax ID. This is a request we are not able to override or avoid and if asked for, must be given in order to receive your shipment. Failure to do so will unfortunately lead to the shipment being returned to the sender and any shipping fees will unfortunately be made responsible to the customer.

Queries regarding shipping to the rest of the world (not including USA):
All orders are shipped from the UK, so import duties or taxes may apply. We ship these international orders on a DDU (Delivery Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

We can’t refund any customs duties paid if you return your watch for a refund. We will deduct any duties, taxes or fees incurred by us from your refund.

Upon the import of your order to the country of address, Custom officials may request your Tax ID details. This is a request we are not able to override or avoid and if asked for, must be given in order to receive your shipment. Failure to do so will unfortunately lead to the shipment being returned to the sender and any shipping fees will unfortunately be made responsible to the customer.

What is the return policy?
If your pre-order is yet to be dispatched, you can request a full refund at any time.

Within 14 days of receiving your watch, if you are not happy with your order, you can return it to us in perfect condition without signs of use or handling. Should the watch or strap be returned damaged, we reserve the right to issue only partial refunds in order to replace any damaged components.

Upon your return, we minus the shipping fees included on having the watch being sent back to us off of your refund amount.

Be sure to check out our Returns Page for more details.

How can I make changes to an existing pre-order?
If you'd like to update your delivery address, you can do so at any point prior to dispatch. To do so, please check your order confirmation email (sent on the day you placed an order) and click 'View / Edit your order'. If you experience any trouble in doing so, please email us at support@underd0g.com and we can assist you.

If you'd like to make changes to the product selection, we can assist in this if the order remains unfulfilled - please email us at support@underd0g.com.

Once it has been fulfilled/shipped, we cannot alter orders and you will have to go through the resume accepting the order and go through the returns process. 

What if I’m unhappy with the size of my strap? Can I return it?
All of our watches are sold and fitted with a ‘standard’ sized strap however we do offer a smaller and larger size upon request. A sizing alteration request can only be submitted whilst the pre-order is outstanding and has not been fulfilled yet.

Once the order has been fulfilled/shipped the strap must remain untouched in order for you to have a size alteration free of charge. Shipping back to the warehouse is made responsible to you and if upon inspection from our quality control department it is deemed worn and unusable, we can either ship the strap back to you or you can make a purchase for a new strap.

In order to avoid the lengthy wait of the above process, if you email support@underd0g.com, our colleague Jay will be able to walk you through a different avenue in which to get your different sized strap sent to you with free DHL Express shipping.

Please see our watch strap sizing as follows;

- Small Strap (110/65mm) suitable for wrists down to 5¼ inches.

- Standard Strap (120/70mm) designed for wrists ranging from 6 to 7¾ inches.

- Large Strap (135/80mm) perfect for wrists up to 8½ inches.

Can I add a strap to an outstanding pre-order?
Yes! You can purchase additional watch straps to be included in an outstanding pre order that has not been fulfilled yet. Please make a request via support@underd0g.com and we will assist you in adding it to your watch order so that your items can be delivered together.

Can I order a strap as a standalone order?
At the moment we do not sell straps separately unless they are purchased with a watch; however it is something we are looking into for the future!