FAQ

When will the watches be made available to buy?
We are currently focusing on the assembly and fulfilment of outstanding orders from our previous drop window, so please do accept our apologies that we haven’t been able to provide any availability to you just yet!

Please make sure you're signed up to the mailing list via the following link to be notified of newness / future restock info: www.underd0g.com/mailing-list

We will inform you when the next restock occurs. During our sales window, you have ample time to place an order without worrying about stock running out, as it is unlimited during that period.

Does my purchase have a warranty period?
With our amazing service partners Horologium, we offer a 2 year warranty that is valid from the date of receiving your order. This covers any form of mechanical fault and we will arrange a service or repair free of charge. We have built up a global network of trusted service contacts who can help resolve any after sales queries / issues. Accidental damage is not included in this warranty.

Do you offer international shipping? Which courier do you use? Are there any shipping charges?
We work with the shipping provider DHL to send all of our shipments with DHL Express, free of charge.As soon as your order is dispatched, you will receive a notification from DHL directly with confirmation of the shipment as well as tracking details to follow up on the ETA of your shipment.

Shipping fees are only made responsible to you as the customer when there is a failure in delivery and it must be reshipped, or when you are making a return of your watch.

Be sure to check out our Returns Page for more details.

Queries regarding shipping into Europe (Post-Brexit):
From January 1st, 2021 the United Kingdom (UK) is no longer part of the European Union (EU). We have adjusted the pricing to ensure EU customers will not be charged UK VAT (20%) on your order. We ship these EU orders on a DDU (Delivery Duty Unpaid) basis meaning that local duties and taxes will need to be paid prior to delivery.

We can’t refund any customs duties paid if you return your watch for a refund. We will deduct any duties, taxes or fees incurred by us from your refund.

Queries regarding shipping to the USA:
We will be shipping US orders ‘DDP’ (Delivered Duties Paid). This means you won’t face any unexpected duties or customs charges. Sales tax may be applied at checkout for some states where legally required.

We can’t refund any customs duties paid if you return your watch for a refund. We will deduct any duties, taxes or fees incurred by us from your refund.

Upon the import of your order to the US, Custom officials may request your Social Security Number / Tax ID. This is a request we are not able to override or avoid and if asked for, must be given in order to receive your shipment. Failure to do so will unfortunately lead to the shipment being returned to the sender and any shipping fees will unfortunately be made responsible to the customer.

Queries regarding shipping to the rest of the world (not including USA):
All orders are shipped from the UK, so import duties or taxes may apply. We ship these international orders on a DDU (Delivery Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

We can’t refund any customs duties paid if you return your watch for a refund. We will deduct any duties, taxes or fees incurred by us from your refund.

Upon the import of your order to the country of address, Custom officials may request your Tax ID details. This is a request we are not able to override or avoid and if asked for, must be given in order to receive your shipment. Failure to do so will unfortunately lead to the shipment being returned to the sender and any shipping fees will unfortunately be made responsible to the customer.

What is the return policy?
If your pre-order is yet to be dispatched, you can request a full refund at any time.

Within 14 days of receiving your watch, if you are not happy with your order, you can return it to us in perfect condition without signs of use or handling. Should the watch or strap be returned damaged, we reserve the right to issue only partial refunds in order to replace any damaged components.

Upon your return, we minus the shipping fees included on having the watch being sent back to us off of your refund amount.

Be sure to check out our Returns Page for more details.

How can I make changes to an existing pre-order?
If you'd like to update your delivery address, you can do so at any point prior to dispatch. To do so, please check your order confirmation email (sent on the day you placed an order) and click 'View / Edit your order'. If you experience any trouble in doing so, please email us at support@underd0g.com and we can assist you.

If you'd like to make changes to the product selection, we can assist in this if the order remains unfulfilled - please email us at support@underd0g.com.

Once it has been fulfilled/shipped, we cannot alter orders and you will have to go through the resume accepting the order and go through the returns process.

What if I’m unhappy with the size of my strap? Can I return it?
All of our watches are sold and fitted with a ‘standard’ sized strap however we do offer a smaller and larger size upon request. A sizing alteration request can only be submitted whilst the pre-order is outstanding and has not been fulfilled yet.

Once the order has been fulfilled/shipped the strap must remain untouched in order for you to have a size alteration free of charge. Shipping back to the warehouse is made responsible to you and if upon inspection from our quality control department it is deemed worn and unusable, we can either ship the strap back to you or you can make a purchase for a new strap.

In order to avoid the lengthy wait of the above process, if you email support@underd0g.com, our colleague Jay will be able to walk you through a different avenue in which to get your different sized strap sent to you with free DHL Express shipping.

Please see our watch strap sizing as follows;

- Small Strap (110/65mm) suitable for wrists down to 5¼ inches.

- Standard Strap (120/70mm) designed for wrists ranging from 6 to 7¾ inches.

- Large Strap (135/80mm) perfect for wrists up to 8½ inches.

Can I add a strap to an outstanding pre-order?
Yes! You can purchase additional watch straps to be included in an outstanding pre order that has not been fulfilled yet. Please make a request via support@underd0g.com and we will assist you in adding it to your watch order so that your items can be delivered together.

Can I order a strap as a standalone order?
At the moment we do not sell straps separately unless they are purchased with a watch; however it is something we are looking into for the future!

FAQs

Explore what makes an Underd0g watch tick

We operate on a preorder window system for sales, where we open our order book for a specified period. During this time, customers can explore our range of watches and place orders without the worry of items selling out before checkout.
This approach helps reduce the frustration often associated with purchasing highly sought-after items and ensures that our watches reach the wrists of those who truly value our products.
Once the preorder window closes, we will provide a dispatch timeline based on the total number of orders received during the drop. We aim to fulfill all orders by order number, on a first-come, first-served basis.

We are now shifting our focus to the assembly and fulfillment of all outstanding pre-orders. The Core Collection (01SERIES, 02SERIES, and 03SERIES) will be restocked toward the end of 2025.
To stay informed about upcoming releases and restocks, be sure to sign up for our mailing list at: www.underd0g.com/mailing-list.
We’ll notify you when the next restock goes live. During our sales window, you’ll have ample time to place your order without the worry of items selling out, as inventory is unlimited during that period.

We have adjusted our pricing to ensure that EU customers are not charged UK VAT (20%) on their orders. All EU orders are shipped on a DDU (Delivery Duty Unpaid) basis, which means local duties and taxes must be paid by the customer prior to delivery.
Any import duties, clearance fees, brokerage fees, or additional charges are the responsibility of the customer. Please note that we cannot refund any customs duties paid if you choose to return your watch. Any duties, taxes, or fees incurred by us will be deducted from your refund.

We will be shipping all U.S. orders on a DDP (Delivered Duties Paid) basis. This means you won’t face any unexpected duties or customs charges. Sales tax may be applied at checkout for certain states where legally required.
Expanding the Studio Underd0g brand in the U.S. is a key priority for us. Based on current tariff regulations (as of Friday, May 2nd, 2025), we’ve chosen to cover all tariffs and related charges for orders placed during the May 8th drop. We’ll reassess this approach for future releases or if significant regulatory changes occur. For now, U.S. customers will not incur any additional fees after checkout.
Please note: we cannot refund any customs duties if you return your watch. Any duties, taxes, or fees incurred by us will be deducted from your refund.
Important: Upon import into the U.S., Customs officials may request your Social Security Number (SSN) or Tax ID. This is a legal requirement that we cannot override. If requested, this information must be provided in order for your shipment to be released. Failure to do so may result in the package being returned to us, and any associated shipping costs will be the customer’s responsibility.

All orders are shipped from the UK, so import duties or taxes may apply. We ship international orders on a DDU (Delivery Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees, or other additional charges are the responsibility of the customer and must be paid upon delivery of your order.
Please note that we cannot refund any customs duties paid if you return your watch. Any duties, taxes, or fees incurred by us will be deducted from your refund.
Important: Upon import into your destination country, customs officials may request your Tax ID details. This is a legal requirement that we cannot override. If requested, this information must be provided in order to receive your shipment. Failure to do so may result in the shipment being returned to the sender, and any associated shipping fees will be the customer’s responsibility.

If you'd like to update your delivery address, you can do so at any point prior to dispatch. To do so, please check your order confirmation email (sent on the day you placed an order) and click 'View / Edit your order'. If you experience any trouble in doing so, please email us at support@underd0g.com and we can assist you.

If you'd like to make changes to the product selection, we can assist in this if the order remains unfulfilled - please email us at support@underd0g.com.

Once it has been fulfilled/shipped, we cannot alter orders and you will have to go through the resume accepting the order and go through the returns process.

Yes! You can purchase additional watch straps to be included in an outstanding pre order that has not been fulfilled yet. Please make a request via support@underd0g.com and we will assist you in adding it to your watch order so that your items can be delivered together.

At the moment we do not sell straps separately unless they are purchased with a watch; however it is something we are looking into for the future!

Watch Strap Sizing Guide:

Small Strap (110/65mm): Suitable for wrists down to 5¼ inches
Standard Strap (120/70mm): Designed for wrists ranging from 6 to 7¾ inches
Large Strap (135/80mm): Ideal for wrists up to 8½ inches
All of our watches are sold and fitted with a standard-sized strap by default. However, smaller or larger sizes are available upon request, as long as your preorder is still outstanding and has not yet been fulfilled.
If you request a strap size change after your order has been fulfilled or shipped, the original strap must remain unworn and in perfect condition to be eligible for a free size exchange. You’ll be responsible for shipping the strap back to our warehouse. If, upon inspection by our quality control team, the strap is found to be worn or unusable, we can either return it to you or offer the option to purchase a replacement.

If your preorder has not yet been dispatched, you may request a full refund at any time.
If you've received your watch and are not satisfied, you may return it within 14 days of delivery for a refund, provided it is in perfect condition and shows no signs of use or handling. If the watch or strap is returned damaged, we reserve the right to issue a partial refund to cover the cost of replacing any affected components.
Please note: return shipping fees will be deducted from your refund.
For more information, please visit our Returns Page

With our service partners Horologium, we offer a 2 year warranty that is valid from the date of receiving your order. This covers any form of mechanical fault and we will arrange a service or repair free of charge. Accidental damage/wear and tear is not included in this warranty. We have built up a global network of trusted service contacts who can help resolve any after sales queries or issues.

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