Within 14 days of receiving your watch, if you are not happy with your order, you can return it to us in perfect condition without signs of use or handling.

Despite the temptation to unwrap and buckle up your watch, we ask kindly that you leave the protective packaging to ensure it’s safe from harm. Should the watch or strap be returned damaged/show signs or use or handling, we reserve the right to issue only partial refunds in order to replace any components.

Upon your return, we minus the shipping fees included on having the watch being sent back to us off of your refund amount: UK = £10.00, USA = £30.00, EU = £30.00, RoW = £30.00.

If your order is yet to be dispatched, you can request a full refund at any time.

1. You will reach out via support@underd0g.com and we will provide you with a link to fill out a form detailing your return. From which we will assess the return case and provide you with a shipping label for you to post it to our after-sales service team.
   
2. Quality Inspection: You will be notified that your watch has been received and our service team will pass the watch through a quality inspection.
   
3. Outcome of QC inspection: our watches are graded A to E and you will be notified of the outcome with the necessary refund deductions applied.
   
   Grade A: No issues
   Grade B: Strap shows signs of use or handling
   Grade C: Minor case damage
   Grade D: Major case damage
   Grade E: Beyond repair
   
4. Refund issued. Please note: The return payment can take up to 10 days to process.

We offer a 2 year warranty that is valid from the date of receiving your order. This covers any form of mechanical fault, and we will arrange a service or repair free of charge. Accidental damage/wear and tear is not included in this warranty. You can request a warranty repair via our Service page.

As the shipment has been dispatched and rejected at point of import / delivery DHL will be looking to destroy or return the goods. We will always work to ensure the goods are returned to us. Once we've received the return safely and it has been inspected, a refund (minus outbound and return shipping fee) will be processed.

Outbound shipping fees: UK = £10.00, USA = £30.00, EU = £30.00, RoW = £30.00.

Return shipping fees: UK = £10.00, USA = £30.00, EU = £30.00, RoW = £30.00.

Please note: The return payment can take up to 10 days to process.

If your watch does not seem to be operating as expected for any reason, please do reach out to our support email, service@underd0g.com and we will be in contact with assistance.

Our service team has a submission form in which we can have the case reviewed and we follow their expert advice for the next steps in getting your watch back to working condition. As to whether or not the service/repair comes under warranty is also dictated by their review.

If you request a strap size change after your order has been fulfilled or shipped, the original strap must remain unworn and in perfect condition to be eligible for a free size exchange. You’ll be responsible for shipping the strap back to our warehouse. If, upon inspection by our quality control team, the strap is found to be worn or unusable, we can either return it to you or offer the option to purchase a replacement.

Please see our strap sizing guide below:

Small Strap (110/65mm): Suitable for wrists down to 5¼ inches.

Standard Strap (120/70mm): Designed for wrists ranging from 6 to 7¾ inches.

Large Strap (135/80mm): Ideal for wrists up to 8½ inches.