Within 14 days of receiving your watch, if you are not happy with your order, you can return it to us in perfect condition without signs of use or handling.

Please do not unwrap the watch, fasten or buckle the strap, or try the watch on. Once the strap has been buckled or the watch has been tried on, it is no longer considered to be in its original, unused condition. If the watch or strap is returned with any signs of wear, handling, or use, we reserve the right to make deductions from your refund to reflect any loss in value or the cost of replacing affected components.

Upon your return, we minus the shipping fees included on having the watch being sent back to us off of your refund amount: UK = £10.00, USA = £30.00, EU = £30.00, RoW = £30.00.

If your order is yet to be dispatched, you can request a full refund at any time.

1. You will reach out via support@underd0g.com and we will provide you with a link to fill out a form detailing your return. From which we will assess the return case and provide you with a shipping label for you to post it to our after-sales service team.
   
2. Quality Inspection: You will be notified that your watch has been received and our service team will pass the watch through a quality inspection.
   
3. Outcome of QC inspection: our watches are graded A to E and you will be notified of the outcome with the necessary refund deductions applied.
   
   Grade A: No issues
   Grade B: Strap shows signs of use or handling
   Grade C: Minor case damage
   Grade D: Major case damage
   Grade E: Beyond repair
   
4. Refund issued. Please note: The return payment can take up to 10 days to process.

We offer a 2 year warranty that is valid from the date of receiving your order. This covers any form of mechanical fault, and we will arrange a service or repair free of charge. Accidental damage/wear and tear is not included in this warranty. You can request a warranty repair via our Service page.

As the shipment has been dispatched and rejected at point of import / delivery DHL will be looking to destroy or return the goods. We will always work to ensure the goods are returned to us. Once we've received the return safely and it has been inspected, a refund (minus outbound and return shipping fee) will be processed.

Outbound shipping fees: UK = £10.00, USA = £30.00, EU = £30.00, RoW = £30.00.

Return shipping fees: UK = £10.00, USA = £30.00, EU = £30.00, RoW = £30.00.

Please note: The return payment can take up to 10 days to process.

If your watch does not seem to be operating as expected for any reason, please do reach out to our support email, service@underd0g.com and we will be in contact with assistance.

Our service team has a submission form in which we can have the case reviewed and we follow their expert advice for the next steps in getting your watch back to working condition. As to whether or not the service/repair comes under warranty is also dictated by their review.

Please do not fasten or buckle the strap. Once the strap has been buckled or the watch has been tried on, it is no longer considered to be in its original, unused condition. If the strap is returned with any signs of wear, handling, or use, we can either return it to you or offer the option to purchase a replacement.

Please see our strap sizing guide below:

Small Strap (110/65mm): Suitable for wrists down to 5¼ inches.

Standard Strap (120/70mm): Designed for wrists ranging from 6 to 7¾ inches.

Large Strap (135/80mm): Ideal for wrists up to 8½ inches.